Consumer Disputes

For settlement of consumer disputes and to protect the interest of consumers, Consumer Protection Act, 1986 was enacted. The Act mandates establishment of Consumer Protection Councils at the Centre as well as in each State and District, with a view to promoting consumer awareness. To provide inexpensive, speedy and summary redressal of consumer disputes, quasi-judicial bodies have been set up in each District and State and at the national level, called the District Forums, the State Consumer Disputes Redressal Commissions and the National Consumer Disputes Redressal Commission respectively.

The establishment of these forums has provided an alternative remedy to the jurisdiction of the civil courts. District Forum entertains the cases where the value of claim is upto Rs 20 Lakh. State Commission entertains the cases where the value of claim is upto Rs 1 Crore. State Commission has power to settle the appeals made against the order of the District Forums. State Commission may call for the records and pass appropriate orders in any consumer dispute which is pending before or has been decided by any District Forum within the State. Being the highest Consumer Forum, the National Commission may entertain all the matters where the value of claim exceeds Rs 1 crore. The National Commission also has the appellate and revisional jurisdiction.

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